Return Policy

Return policy

Thank you for your purchase We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and resellable condition, with all original tags and labels attached.

Returns process

To return an item, please email Custo[email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item securely in its original packaging, include the RMA form received and mail the return to the following address:

RunLessWire Returns
RMA# ______________________
115 S State St. Ste B
Lindon, UT 84042

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Customized products
  • Special order products

For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.

Please note

  • Unneeded items can only be returned for credit within 30 days of purchase by the original purchaser. No credit is available after 30 days.
  • Warranty defective products can be returned for credit up to five years from purchase date by the original purchaser. If, upon inspection, the unit is found to not be warranty defective, a minimum 25% restocking fee will apply to the credit. If a replacement is needed, a new order should be placed.

Questions

If you have any questions concerning our return policy, please contact us at: [email protected]